Market complaint review and CAPA identification
- Support to market complaint review and customer satisfaction , Gap analysis , process improvement and atomization to avoid the recurrence.
- Deviation review , gap identification , root cause analysis.
Specialist in handling and investigation of Pharmaceutical, Chemical and FMCG complaints.
Nature of complaints
Lack of efficacy
Black spots on tablets
Smudge tablets
Failure in hardness.
Broken tablets
- Goods damaged in transit
Sealing effect
Bulging on effervescent tablets.
Missing label
Overprinting defects.
Adverse events
Supply chain complaint / TEMP /RH issue in transit.